FREQUENTLY ASKED QUESTIONS
Could you please share the ready garment measurements (chest, waist, hip, length, bicep, sleeve length, neck depth, arm hole)?
We would recommend scanning through our size chart as a first line of action. Here’s a quick link to it. This should help you pick the right size. If you’re still unsure, request you to write to us at firstname.lastname@example.org with Subject: READY GARMENT MEASUREMENTS and specify styles you are looking to purchase and your body measurements in the email. We’ll be sure to get back to you at the earliest.
Do your sizes usually run larger?
Many of our styles have a relaxed and easy fit. Our sizes don’t run large. Because of the nature of such garments, you might find yourself easily slipping into a size smaller than your usual size; this is pretty common. But we always recommend sticking to your usual size because this will ensure the garments fall the way they are supposed to.
I have my body measurements and need a size recommendation.
We have a detailed size chart for each category of clothing. Here’s a quick link to it. This will help you pick the right size with ease. We have also included an international size chart on the same page.
What are the sizes you generally offer?
We currently have sizes ranging from XXS to 5XL. We make all the products on order. So any size you desire, can be made.
I am an expecting mother and need a size recommendation.
This can be tricky as your measurements will change through the duration of your pregnancy. It depends on what your measurements are at the time of placing your order compared to what you normally wear. We will be able to suggest the right size for you based on this information. Please write to us at email@example.com a more personalised discussion or Call/Whatsapp us on +91 9030823456
I fall in-between sizes. Which size do I buy?
We recommend checking our size chart as a first line of action. This should help you determine the size you should opt for. As a general rule, for dresses and tops we recommend sticking to your true size. For bottoms, it's best to mention your body measurements in the NOTES section at checkout while placing your order. This will help us send the right size across.
Do you leave margins?
Yes, we leave margins. All products are with 2-3 stitches on the inside.
Do you offer alterations?
Yes we offer alterations.
What is your lead time?
Our usual dispatch lead time is 15 working days from the date of receiving an order. At Jasthi, we follow a smart inventory system and make everything to order. This ensures zero inventory pile-up. We work Monday through Saturday and are closed on Sundays.
I want an expedited delivery.
We do take up early delivery requests from our customers. We would suggest writing to us at firstname.lastname@example.org or Call/Whatsapp at +91 9030823456 to check the feasibility prior to placing your order with us as early deliveries are subject to immediate availability of fabric, production bandwidth, priority shipping availability to your pin code etc.
What is my order status?
All orders are dispatched in 15 working days from the date of receiving an order. We work Monday through Saturday and are closed on Sundays. You will receive an email notification once the shipment has left our studio along with the tracking details. Please be assured that we will try our absolute best to ensure the order reaches you at the earliest. In case of any delays, our customer service will notify you accordingly.
Which couriers do you use?
We use Bluedart, Delhivery and DTDC for all our domestic shipments. International orders are dispatched through DHL or FeDEx based on serviceability.
Do I need to pay customs?
We settle all taxes and dues until the final destination of delivery. However, a few times order packages may get held at the discretion of the local customs officer. This is a rare occurrence and we will do everything to ensure your order shipment reaches you hassle free.
What is the cost of shipping?
We offer free shipping pan India. The cost of international shipping depends on the weight of the shipment and the delivery pin code. You will be able to check the shipping cost real time at checkout while placing your order.
How long does international orders take after dispatch?
The transit times for international parcels vary based on the destination. On an average, it takes about five days in transit.
Your website says it costs 25 SGD/15 pounds/30 AUD etc. for shipping, but I'm being charged more.
These are approximate values. The cost of international shipping depends on the weight of the shipment and the delivery pin code. You will be able to check the shipping cost real time at checkout while placing your order.
Who will deliver my order?
Within India, we ship through our registered courier partner, Delhivery. Our delivery partner will attempt to deliver the package thrice before they return it to us.
Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at email@example.com
or Call/Whatsapp us at + 91 9030823456
Monday to Saturday, between 9:30 AM to 9:30 PM IST.
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
How do I track my order?
1. Log on to our website with your registered email Id
2. Click on your profile and go to My Orders
3. Click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link
If you shopped as a guest, enter your order number and email address in the link below for the status:
Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away:
+ 91 9030823456 | firstname.lastname@example.org
MON - SAT | 9:30 AM - 9:30 PM IST
Domestic Delivery - Charges and Timing?
1. We offer free shipping for all domestic orders above INR 5,000.
2. Charges are based on the final weight and volume of the package to be delivered.
3. We will never charge you more than INR 500 for shipping, regardless of your basket size
4. We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 3-5 business days.
5. In case you have not received your order within the advised time frame, we request you to raise the concern the same day of receiving the delivery confirmation notification from Jasthi.
6. Saturdays, Sundays and public holidays are not set as business days for standard deliveries.
How can I get my order delivered faster?
Unfortunately, currently we do not have any service available to expedite the delivery of order. If it’s in Hyderabad, we can deliver it within the day or next day of order confirmation through Rapido, Uber etc.
Do you ship internationally?
Yes, we ship worldwide. We have customers in 39 countries across the globe.
The tracking says my order has been delivered but I haven't received it.
This is a rare occurrence and has happened only a handful of times. Since we use external courier partners we will need to check with the courier partner to understand what has happened. We would suggest writing to us at email@example.com or Call/Whatsapp us at +91 9030823456 and we’ll help sort this for you.
I didn’t receive an order confirmation email.
If your card or bank account has been debited but you have not received an order confirmation email from us, please check your spam and promotions folders. If you are still unable to find it, please bring this to our attention immediately so we can check on this. You can write to us at firstname.lastname@example.org with Subject: ORDER CONFIRMATION MISSING
I ordered the wrong size, could you please change it prior to order processing?
Yes, we will be able to change the size if you make a request within 24 hours after placing your order with us. After this time it will be difficult for us to accommodate your request as the product would have moved into production.
I need to update my delivery address and/or contact details. How do I go about it?
Please write to us at email@example.com at the earliest opportunity with Subject: CHANGE IN ADDRESS. If the order has not been dispatched, we would be happy to update these details for you.
I want to cancel my order.
If you wish to cancel your order, please write to us at firstname.lastname@example.org within 24 hours of placing your order to be eligible for a full refund. We do not offer refunds beyond this period. Refunds are only processed for fulfilment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation. Our usual dispatch lead time is 15 working days from the date of receiving an order. At Jasthi, we follow a smart inventory system and make everything to order. This ensures zero inventory pile-up. We work Monday through Saturdays and are closed on Sundays.
Money is debited but I haven't received any confirmation?
If the order was placed you should have received an order confirmation email from us almost immediately. There is a possibility that this email was delivered to your spam or junk mail so be sure to check these folders as well. If you haven’t received it, request you to bring this to our attention so we can check on this immediately.
Please share your email id and the exact amount charged to us at email@example.com
Or Call/ Whatsapp us at +91 9030823456 so that we can quickly check at the payment gateway and will inform you accordingly.
What should I do if my payment fails?
In case you have received a message of payment failure, you may try to place the order once again. However if your amount has been debited, please do not retry- chances are that your order has already been received to us.
My card payment is declined
We would request you to check with your bank, in case of insufficient balance and/or if your card is currently valid. You could also try clearing your cache and reattempting with a different card or bank account.
Can I pay with 2 different credit cards?
Unfortunately we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment.
What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
• Credit cards - Mastercard, Visa, and American Express
• Net Banking - All major banks
• Debit Card - All major banks
What are the accepted payment methods for international transactions?
We accept the following modes of payment for international transactions:
• Credit cards - Mastercard, Visa and American Express
What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at firstname.lastname@example.org along with the screenshots of the transaction details, and we will resolve it for you.
Our customer care team is available from Monday to Saturday, 9:30 AM till 9:30 PM IST.
Do you have COD?
No, we don’t offer Cash On Delivery for domestic or International orders.
Do you have Paytm or PayPal?
We do not accept money through Paytm or Paypal.
I’m unable to make the payment to complete my purchase..
This may happen due to technical reasons like down time with the bank, extended time lapse etc. We would recommend that you try again. If the issue persists, please write to us at email@example.com or Call/ Whatsapp us at +91 9030823456 with the garments you’d like to purchase, your preferred size for each and the delivery pin code, full address and phone number. Once we receive your request, we will send you a payment link to complete your purchase.
How do I see prices in INR?
Our website is geo-sensitive and the prices will reflect in the respective currencies. There is sadly no way at present to manually change this setting.
Do you offer discounts?
We don’t usually offer discounts or go on a sale. We pay fair wages that are above industry standard, respect and pay artisans at asking price and do not add mark-ups for store commissions or inventory pile-up. Our clothes are impeccably tailored and will last for a very long time. Which means that our garments are already well-priced.
Any offers for first time customers?
We do offer first time purchase discounts if a customer writes in and if there is an active offer available for you at the time of purchase.
Do you offer gift wrapping services?
We encourage thoughtful use of paper and we’re careful not to generate too much waste. That is why we keep our packaging very simple.
Yes, we would be happy to gift wrap a product for you. Please mention the same in the NOTE section at check-out. While we do the best we can for a nominal charge of Rs. 50, do note that we do not have a professional gift packer on our team.
Can you add a personalised note to the order?
Yes, absolutely. You can request for the same by mentioning this in the notes section while placing your order with us and we’ll be sure to include it.
Do you have gift cards?
We do have e-gift cards. Simply search for ‘Gift Cards’ on our website to see the available options. You can mention the recipient Name, Email ID and Personal Message in the NOTE section at check-out. The card will be sent out by email on the next working day.
OUT OF STOCK
The size I am looking for in a specific style is out of stock on the website. When will it be back?
Because we make all our products on a made to order basis, there is a very good chance we will be able to adjust stock at our end to make your preferred size available for you. You can check with us by writing to us at firstname.lastname@example.org
When will a style be back in stock?
Restocking of products is highly dependent on customer demand and fabric availability. If we’ve received enough requests and the fabric is available to reorder, we do bring it back. Given the nature of our process, it’s hard for us to say if something will be back in stock unless it’s already been confirmed.
FABRIC & CARE
What colour is it?
We try to keep the colour in the image as close to the real one and there is usually almost no difference between the colour on your screen and the actual garment. However colour viewing differs in various gadget screens. Occasionally, in naturally dyed or hand crafted garments, the colour may slightly vary. This is not an error or poor quality but simply a testament to the hand process.
Will the product look the same as the images on the website?
Yes, we work very hard to ensure the imagery matches the product in reality. What you see will also depend on the gadget at hand and its display settings but we can assure you that the chances of there being a discrepancy is negligible.
Could you recommend a mild detergent that I can use?
The better home - laundry liquid. Do note that we do not have any connection or partnership with the mentioned company, and are simply speaking from our experience. Your experience with the product may vary.
Any special care instructions for ironing?
Always iron inside out. The heat or temperature of the iron depends on the fabric at hand. We’ve detailed these specifics in our fabric care guide.
Will the garment shrink post wash?
While all our fabrics are prewashed and pre-shrunk, a small amount of shrinking is still possible. We recommend washing with cold water as heat may shrink a natural fabric.
Which fabrics do you use?
We work with a variety of fabrics including but not limited to handspun and handwoven cotton, handwoven cotton, organic cotton, linen, handwoven linen, organic linen, handspun and handwoven mulberry silk, tencel, econyl, handwoven chanderi, tencel modal and giza cotton.
GET IN TOUCH
Do you have a store?
We’re an online brand and sell primarily through our website. We do not have a retail space at this time.
Where are you based?
Our studio is based in Hyderabad, Telangana.
What are your work timings?
Our web shop is open 24/7. Our workshop in Hyderabad is open Monday - Saturday, 10:30 am to 7:00pm.
I sent an email but received no response.
We’re truly sorry if this has happened. Our usual response time is 24 hours from when we receive a query. If you haven’t heard from us in this time frame, it’s usually because the query requires us to check with our tireless production team for advice or confirmation. Alternatively, being a lean team we might have simply missed out on your email due to the increased numbers of queries received in that period. We would really appreciate a reminder if we haven’t gotten back to you in 2 working days. Please be assured that we’re here to help you.